FAQs
Everything you need to know before you visit. Can't find your answer? Give the team a shout.
Frequently asked questions
What are your opening times?
Monday to Sunday, 8am – Midnight.
What do I wear to play football on the pitch?
We ask that all players wear shin pads! Bring your own kit, and remember to check out our range of Ballerz kits in our shop.
How long will my game be?
1 hour of pitch time includes 50 minutes of game play.
Is there a minimum group size to play?
Not for our pitch hire, but we do recommend 6-a-side plus subs — and don't forget to bring your fans for the bleachers!
Are you open to under 18s?
Yes we are — every player welcome!
We just want to visit to eat and drink and not play — can we do this?
Yes — please swing by and see us, and kick back to watch the games.
Do you have to have a booking to come in?
No — bookings are always preferred to guarantee your space, but we also welcome walk-ins.
Is there parking available at Bluewater?
Yes — and the best part is, it's free!
Are there changing rooms and showers?
Yes — we have changing rooms and showers on site, so you can freshen up after a game before heading to the Heineken Lounge.
Is there Wi-Fi?
Yes — there's Wi-Fi throughout the venue.
Do I need to bring ID?
You don't have to be over 18 to enter, but if you wish to purchase alcohol whilst inside and are lucky enough to look under 25, be sure to bring your ID to avoid disappointment.
Do you have a cloakroom?
No, however lockers are available, free of charge.
Does the venue have wheelchair access?
Yes — all parts of the venue are accessible.
Can I bring my dog?
We love our furry friends, but would ask that you leave them at home for your visit to Ballerz. Assistance dogs are welcome.
Are you a cashless venue?
Yes.
Lost property?
Lost property is held on site for up to 1 month at the venue — contact us via email or phone.
What time do you serve food?
The Ballerz Café is open from 8am. Hot food is available daily from 10am until 11pm for last orders.
What are the opening times of the bar?
The bar is open daily from 11am. Special event days may be subject to change — check our website for more detail.
Do you offer halal meat?
No.
Can I bring my own food and drink to the venue?
No — we kindly ask you to purchase from our own range of food and drinks.
Some members of my group have allergens — what is your process to safeguard against this?
Please inform a member of staff of any allergy or dietary requirement upon arrival and when ordering food and drink.
How old do children have to be for a kids' party?
We offer kids packages and parties for all ages — come on in!
Can we bring a cake to a kids' party?
Please see our party packages, where we can cater for cakes and desserts.
How do I make a booking?
Via the Book Now button on our website.
How do I cancel or amend my booking?
Please refer to your booking confirmation, where you'll find options to cancel or amend your booking.
I'm running late — what do I do?
We understand sometimes you can be late. Please see our booking policy terms and conditions for each booking type.
